Effective date: July 30, 2026
1. Digital delivery
After the payment gateway confirms payment, AcadMates PH provides the customer's order confirmation, licence or activation instructions, and access to the official Windows download. The customer must provide a correct email address and retain the order reference.
2. Change-of-mind purchases
Because AcadMates is a digital product issued for a selected school level, system, and registered teacher, a change of mind, accidental selection that the checkout clearly displayed, or preference for another product does not qualify for a refund after the licence has been activated or the official download has been delivered or accessed.
3. Eligible refund or correction cases
AcadMates PH will review and provide the appropriate correction, replacement, technical remedy, or refund when:
- the same customer is charged more than once for the same intended order;
- payment is confirmed but the purchased licence or official download cannot be delivered;
- a verified product defect or technical failure prevents the purchased system from performing its represented core function on a supported device and cannot be corrected within a reasonable period; or
- a refund or other remedy is required under applicable Philippine consumer law.
4. Cases generally not eligible
A refund is generally not available for change of mind; use on an unsupported device or application; failure to review disclosed compatibility requirements; customer-caused file damage or unauthorized modification; loss of access caused by forgotten credentials or deleted files when support can restore access; or a request based only on features that were not advertised or included in the purchased edition.
5. How to request assistance
Email ursalbusiness@gmail.com with the registered teacher name, order reference, purchase date, selected product, device and Windows version, and a clear description or screenshot of the issue. Do not send your GCash PIN, one-time password, or banking password.
6. Review and resolution
AcadMates PH will verify the payment, delivery, licence status, compatibility, and reported issue. Reasonable troubleshooting may be required before a technical-failure refund is approved. Approved refunds are returned through an available method appropriate to the original transaction and may take additional time to appear depending on the payment provider.
7. Consumer rights
Nothing in this policy removes a customer's rights to repair, replacement, refund, or another remedy when required for a defective or misrepresented product under applicable Philippine law.