Clear help for installation, licences, and updates.
Start with the answers below. For account-specific help, include your order reference and registered teacher name.
What device should I use?+
Use a Windows 10 or Windows 11 laptop or desktop. Microsoft Excel or Microsoft 365 is recommended for editable workbook outputs.
Can I use AcadMates without internet?+
Yes. Daily school records and teacher tools work offline. Internet is needed for licence verification, official downloads, and requested update checks.
Will an update delete my records?+
The Windows updater keeps permanent school data outside the replaceable app folder, creates a verified backup, and can automatically roll back after a failed update.
Which name format should I enter?+
Use: GIVEN NAME, MIDDLE INITIAL ONLY, LAST NAME.
Can I share one licence with different people?+
No. A licence is issued for the registered teacher, selected AcadMates product, school level, and activated installation. Contact AcadMates PH support before transferring to another device.
What should I send when asking for help?+
Send your order reference, registered name, selected school level, installed AcadMates version, and a screenshot of the exact message.